Privacy Policy

PRIVACY POLICY

Last updated: 26 July 2026

At ZHANNAONA S.L., we respect your privacy and are committed to protecting your personal data with the same care and attention that we dedicate to designing every one of our garments.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights under the General Data Protection Regulation (GDPR) and applicable Spanish legislation.

Our online store is powered by Shopify, which provides the technological infrastructure required to offer you a secure shopping experience.

OUR COMMITMENT

We only collect the personal data that is strictly necessary to:

Process your orders.
Deliver your purchases.
Respond to enquiries and requests.
Comply with our legal obligations.
Improve your shopping experience.

We will never sell your personal data to third parties.

WHAT PERSONAL DATA DO WE COLLECT?

Depending on how you interact with our website, we may collect the following information.

Identification Data

Full name.
Shipping address.
Billing address.
Email address.
Telephone number.

Order Information

Purchased products.
Order history.
Exchanges and returns.
Payment method used.
Payment status.

ZHANNAONA never stores your complete bank card details. Payments are processed through secure payment providers.

Technical Information

When you visit our website, we may automatically collect information such as:

IP address.
Browser type.
Operating system.
Language.
Device used.
Pages visited.
Browsing time.

This information helps us improve the security and performance of our online store.

HOW DO WE COLLECT YOUR DATA?

We may collect your personal data when:

You place an order.
You create an account.
You subscribe to our newsletter.
You contact us.
You browse our website through authorised cookies.
Data is provided through Shopify and the technology providers necessary to deliver our services.

HOW DO WE USE YOUR DATA?

We use your personal data exclusively to:

Process orders.
Manage payments.
Organise deliveries.
Handle exchanges and returns.
Resolve incidents.
Respond to enquiries.
Maintain the security of our website.
Comply with our legal obligations.

We may also use your information to send you news, product launches or marketing communications only where you have given your consent or where another lawful basis applies.

You may unsubscribe from these communications at any time.

WHATSAPP COMMUNICATIONS

If you voluntarily provide your telephone number during checkout, we may contact you via WhatsApp regarding:

order preparation;
production times;
order updates;
shipment tracking;
enquiries related to your purchase.

These communications are intended solely to provide you with a faster and more personalised service.

WHO DO WE SHARE YOUR DATA WITH?

We only share your personal data when necessary to provide our services.

This may include:

Shopify.
Shipping companies.
Payment providers.
Technology service providers.
Hosting providers.
Customer support platforms.
Public authorities where required by law.

All of these providers process your information in accordance with applicable data protection legislation.

SHOPIFY

Our online store is hosted by Shopify.

Shopify processes certain personal data necessary for the operation of the store and may process such information in accordance with its own Privacy Policy.

You can read Shopify's Privacy Policy at:

https://www.shopify.com/legal/privacy

COOKIES

We use both our own and third-party cookies to:

ensure the proper functioning of our website;
remember your preferences;
improve your browsing experience;
obtain anonymous statistics;
provide personalised content and advertising where you have given your consent.

You may accept, reject or modify your cookie preferences at any time through the cookie settings panel available on our website.

DATA RETENTION

We retain your personal data only for as long as necessary to:

process your order;
provide our services;
comply with legal and tax obligations;
resolve potential claims;
protect our legal rights.

Once your personal data is no longer required, it will be securely deleted or anonymised.

SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure.

However, no method of transmitting or storing information over the Internet can guarantee absolute security.

YOUR RIGHTS

You may exercise the following rights at any time:

Right of access.
Right to rectification.
Right to erasure.
Right to restriction of processing.
Right to object.
Right to data portability.
Right to withdraw your consent.

To exercise any of these rights, please contact us at:

hello@zhannaona.com

We will respond to your request within the time limits established by applicable legislation.

INTERNATIONAL DATA TRANSFERS

Some of our technology providers may process information outside the European Economic Area.

Whenever this occurs, we ensure that such transfers are carried out using legally recognised safeguards, including the European Commission's Standard Contractual Clauses or any other valid transfer mechanism recognised under applicable law.

CHILDREN

Our services are not intended for children under the age of 16.

We do not knowingly collect personal information from children. If a parent or legal guardian believes that a child has provided us with personal data, they may contact us to request its deletion.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy whenever necessary to reflect legal, technical or operational changes.

The current version will always be available on this page together with the date of its latest update.

CONTACT

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

ZHANNAONA S.L.

Carrer dels Banys Vells, 11, Local Derecha

08003 Barcelona · Spain

Email: hello@zhannaona.com

Telephone: +34 694 21 71 89

DATA CONTROLLER